Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSMSUP291 Mapping and Delivery Guide
Participate in continuous improvement

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency MSMSUP291 - Participate in continuous improvement
Description
Employability Skills
Learning Outcomes and Application This unit of competency covers the skills and knowledge required to identify areas of improvement and work with colleagues to implement the changes.It applies to operators who are required to contribute to continuous improvement of work processes by applying knowledge of customers and suppliers to identify improvements and to select and implement improvements.This unit of competency applies to an individual working as part of a team/work group.This unit of competency applies to all work environments and sectors within the industry.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

The unit should be assessed holistically and the judgement of competence based on a holistic assessment of the evidence.

The collection of performance evidence:

should occur over a range of situations which include typical disruptions to normal, smooth operations

will typically include a supervisor/third-party report focusing on consistent performance and opportunity for improvement recognition and resolution. A supervisor/third-party report must be prepared by someone who has a direct, relevant, current relationship with the person being assessed and who is in a position to form a judgement on workplace performance relevant to the unit of competency

must include the use of appropriate quality tools

may use industry-based simulation for part only of the unit (typically implementation) particularly where safety, lack of opportunity or significant cost is an issue.

Assessment should occur in operational workplace situations. Where this is not possible, or where personal safety or environmental damage are limiting factors, assessment must occur in a sufficiently rigorous simulated environment reflecting realistic operational workplace conditions. This must cover all aspects of workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills.

Assessment in a simulated environment should use evidence collected from one or more of:

walk-throughs

pilot plant operation

demonstration of skills

industry-based case studies/scenarios

‘what ifs’.

Knowledge evidence may be collected concurrently with performance evidence (provided a record is kept) or through an independent process, such as workbooks, written assessments or interviews (provided a record is kept).

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.

Foundation skills are integral to competent performance of the unit and should not be assessed separately.

As a minimum, assessors must satisfy the Standards for Registered Training Organisations 2015 assessor requirements.
Prerequisites/co-requisites
Competency Field Support
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify customers and suppliers
       
Element: Identify internal and external customers and suppliers
       
Element: Identify requirements of individual customers
       
Element: Identify own role in meeting customer requirements
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1

Identify customers and suppliers

1.1

Identify internal and external customers and suppliers

1.2

Identify requirements of individual customers

1.3

Identify own role in meeting customer requirements

2

Identify areas for improvement

2.1

Identify issues affecting output and quality

2.2

Identify instances of variation

2.3

Follow procedures for reporting and managing variations

2.4

Record non-conformance in accordance with company requirements

3

Identify strategies for improvement

3.1

Identify areas for improvement

3.2

Use information on variation to develop improvement suggestions

3.3

Use relevant quality tools and techniques for identifying causes of variation and areas for improvement

3.4

Suggest options for improvement

3.5

Discuss a proposed improvement with others in a team

4

Participate in a team to implement an improvement proposal

4.1

Implement changes in system and procedures

4.2

Monitor performance improvements

4.3

Evaluate results of improvements with others in a team

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and demonstrate the ability to:

identify relationship of own role to the needs of internal and external customers and suppliers

identify variations and non-conformances

follow procedures for reporting and managing variations and non-conformances

communicate and work with others to:

analyse areas of variations and non-conformances to identify causes and develop strategies for improvements

implement changes to systems and procedures

evaluate whether changes have achieved improvements

interpret quality data and graphs.

Evidence must be provided that demonstrates knowledge of:

the use of information in developing improvements

types and application of analytical problem-solving techniques

organisation processes and approvals for making changes to systems and procedures

quality tools and techniques.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1

Identify customers and suppliers

1.1

Identify internal and external customers and suppliers

1.2

Identify requirements of individual customers

1.3

Identify own role in meeting customer requirements

2

Identify areas for improvement

2.1

Identify issues affecting output and quality

2.2

Identify instances of variation

2.3

Follow procedures for reporting and managing variations

2.4

Record non-conformance in accordance with company requirements

3

Identify strategies for improvement

3.1

Identify areas for improvement

3.2

Use information on variation to develop improvement suggestions

3.3

Use relevant quality tools and techniques for identifying causes of variation and areas for improvement

3.4

Suggest options for improvement

3.5

Discuss a proposed improvement with others in a team

4

Participate in a team to implement an improvement proposal

4.1

Implement changes in system and procedures

4.2

Monitor performance improvements

4.3

Evaluate results of improvements with others in a team

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Procedures

All operations must be performed in accordance with relevant procedures.

Procedures are written, verbal, visual, computer-based or in some other form, and include one or more of the following:

emergency procedures

work instructions

standard operating procedures (SOPs)

safe work method statements (SWMS)

formulas/recipes

batch sheets

temporary instructions

any similar instructions provided for the smooth running of the plant

Opportunities for improvement

Opportunities for improvement include one or more of the following:

an unintended occurrence or outcome

product faults and faulty products

excessive variation

trends

waste (muda)

improving process capability

improving process efficiency

improving health safety and environment (HSE) outcomes

reducing cost/lifecycle cost

Quality tools and techniques

Quality tools and techniques include one or more of the following:

controls charts (statistical process control)

cause-effect diagrams

check sheets

histograms/Pareto charts

scatter diagrams

stratification

flow charts

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
 
 
 

Forms

Assessment Cover Sheet

MSMSUP291 - Participate in continuous improvement
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MSMSUP291 - Participate in continuous improvement

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: